Shipping policy

OUR SHIPPING COMMITMENT
Enjoy with a flat shipping fee of $15 applies to all orders.

We aim to process all orders within 1–3 business days. Deliveries are handled through our partner, Shippit.

 

Frequently Asked Questions


- When will my order arrive?
Orders are typically processed within 1–3 business days.

Please keep in mind that our delivery estimates are based on the dispatch date—not the date the order is placed. Delivery timeframes refer to business days (Monday to Friday), excluding public holidays in Victoria.

If your order hasn’t arrived within the expected timeframe, first check your order confirmation email to ensure your delivery address is correct.

For business addresses, please check with your mailroom or reception.
For residential addresses, note that all deliveries are made with ‘Authority to Leave’ as the default. This means the courier may have left your package in a secure spot on your property (like near the meter box or under a carport). If a safe place wasn’t accessible, a delivery card with next steps should have been left.

You can also track your order using the tracking link provided via email or text from Shippit for updates and support.

How can I track my parcel with Shippit?

You can find your unique tracking link in several places:

  • In your account on the Arka website (once your order is processed)

  • In the shipment confirmation email or SMS from Shippit

The link takes you to a tracking page where you can follow your order’s progress. There’s also a ‘Get Help’ button at the bottom of the page to contact the courier directly if needed.

On the day of delivery, you’ll receive an additional email and SMS update confirming your parcel is out for delivery.

Note: If your parcel is shipped via Australia Post, you’ll receive tracking details directly from AusPost. For help, please contact them at 137 678.

Part of my order is missing — where’s the rest?

Your order may arrive in multiple packages, especially for bulkier items. Check your Shippit tracking link (via email or SMS) to see if multiple packages are listed.

Each tracking page also includes a ‘Get Help’ button to assist with any delivery issues.

Note: Orders sent via Australia Post will have separate tracking links and support via 137 678.

Do I need to be home for delivery?

All orders are delivered with ‘Authority to Leave’ by default. If no one is home, the driver will leave your parcel in a safe location.

If the courier can’t find a secure place, they’ll leave a delivery card with instructions. You can also use your tracking link from Shippit to arrange redelivery or collection.

Note: For Australia Post deliveries, refer to the tracking link or card provided by AusPost.

Why was my delivery marked ‘unable to be delivered’?

This usually means the courier couldn’t safely access your property or didn't feel it was safe to leave the parcel unattended.

In this case, follow the instructions on the delivery card or use the ‘Get Help’ option on your Shippit tracking page to:

  • Request redelivery

  • Organise pickup from a local collection point

Note: For Australia Post deliveries, contact AusPost directly on 137 678.

What if an item in my order is out of stock?

If an item is unavailable, your order will be placed on hold until it’s back in stock. Our customer service team will notify you of any delays.

For updates, feel free to reach out at info@thearkashop.com

Can I change my delivery address after placing an order?

Once your order has been processed, changes can’t be made via the Arka website. However, after you receive your tracking link from Shippit, use the ‘Get Help’ button to request an address change directly with the courier.

Note: This won’t update the address saved in your Arka account. To update your account address, log into your account here
For Australia Post deliveries, contact them directly at 137 678.

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Can I change or cancel my order after it’s been processed?

Once your order has been processed and sent to our warehouse, we’re unable to cancel it or make any changes to the items.

If you're a subscription customer, you’ll receive a reminder email 3 days before your next order is due. You’ll have a 24-hour window to update your product selection before the order is processed.

Do you offer international shipping?

At this time, we only ship within Australia. We’re working on finding a secure and affordable option for international deliveries, but for now, overseas orders aren’t available.

Returns

To return an item, please refer to our Returns Information page for full details.

Need more help?

Feel free to contact our customer service team at info@thearkashop.com (available Monday to Friday, 9am – 5pm AEST, excluding public holidays).

You can also view our Privacy Policy and Terms & Conditions on our website.